So a little bit of short introduction, I am a regular customer of The Garden - 5 days in a week, I do always hang out at Starbucks, regular customers would probably know and recognise me, not to mention the staffs/workers, for me they are my friends. So being there, I do feel secured and I do not bother to leave my belongings unattended because they are watching it for me. Maybe irregular customer do not know, for your information, if you do realize, security cameras are all over the places and floors, are around almost all corners, evaluator and escalator, even in parking P1 - P4, you can see guards in every junctions and corners. It seems highly security measured but what if the security cameras (CCTV) are just being there without being utilized when needed?
No, I do not blame the security system for my belongings being taken, it was my fault;
It was 11.30pm when I was about to leave Garden, So I headed to Garden parking P1 to pay for the ticket. It was RM10 and I have 10 pieces of RM1, and I have no hands to pay for the tickets due to my left hand was carrying my laptop and files, and right hand was holding my wallet, so what did I do, I put everything on top the machine to have the payment done and I left. It took me 5 minutes to realize that I have totally forgotten about my stuffs, so I went back and It has already gone. I was nervous until I see there is a CCTV behind the ticket machines where it records people standing in front of the machines and there is navigator in the middle. So since there was no guard around so I called the number stated on the ticket machine and reported my location and I have requested to check on CCTV 10 minutes ago on who has taken my stuffs. The lady in the phone replied;
"couple behind you took your stuffs, they took once you left",
so I asked again, "Did you see their face?",
and she said "Yes, they are chinese",
then I asked again "Is the image clear? can I have the video clip",
and she said "Yes, clear image but no, you have to do report tomorrow and let the police take care of it"
So what I thought was, its alright, I can deal with the police later on. So the next morning I went to - Pondok Polis Mid Valley to make my report. The police lady wasn't polite to me, I know her name, but I'm not going to reveal it, there's a minimum wage system is implementing, she needs the job and we talked and yes she did blame on my carelessness in the first place. Yes I was careless and I regretted but this was not the reason I came to report,
"I just wanted to find that couple who have taken it", and
she asked me back "HOW?" and "Kenapa you tertinggal you punya barang? Kalau saya nampak, saya polis, saya ambik jugak",
and that statement have made my day, I know Malaysia's polices are like this, so I wasn't surprise, I was expecting a better, polite, formal and ready-to-help attitude in a place like The Garden but I was like talking to a police in Petaling Street. All my mind was thinking, here is Mid-Valley, The Garden, not mamak, I'm not a Rempit losing a helmet, I'm a businessperson losing my business stuffs.
She has to learn how to speak to her customer and ready to serve. And she made a phone call and connected to Sergeant Santor Singh and that guy asked me to meet him at Police Station Brickfield in Jalan Klang Lama. So I did..
Its a weird police station, no main entrance but anyway, I stepped into the police station and looked for him. So he asked me to wait and I have waited for half an hour and finally he asked me to go in. This is better, at least this guy can speak English in the right manner but again,
"I just want to find the person who took my stuffs",
he asked me back "HOW?",
then I said "check on the CCTV",
and he said "Even can see their face in CCTV, they might have already gone and hard to find"
I wonder do they even have a system. They then connected the line to Mid Valley and asked for the video clip, and what's most surprising was the person in the phone said
"the boy(me) put his laptop on top of machine then left ady but cannot see who take it"
You can see I put my stuffs on top but you cannot see who taken it? On top of that, what the lady said yesterday was totally different from what did you just said. So you lied? You lied at the part you said you cannot see who took it, you have a CCTV facing the machine, so what is wrong with your CCTV? Are you telling me your CCTV is facing the ground? or you are trying to get rid of police case? That 2 machines are the only machines containing cash, so where's your CCTV is facing?
A CCTV installed facing towards 2 machines
Did you mean "you can do any crime at that machine area and no one would know?"
In P1 hall, there are only 3 exits. One go down to P2 and another one go up to LG and one straight to carpark area. I just assume that your machine CCTV cannot see their face in the hall, but the lady yesterday told me couple wearing white took it, the reason the couple were there with me was to pay their ticket and their car was parked on the same floor, or maybe lower floor,
so its either they headed to P2 and this is P2,
A CCTV right in the middle facing the escalator
A CCTV right in the middle facing the escalator
If these 2 cameras cant see their face, then did you mean "you can do any crime at that machine area and run to P2 or LG to hide? .
or maybe worst case scenario,
they might have gone out to carpark and drove away but what is this for?
A CCTV facing two exit gates
Back to Sergeant Santor, he then said "Nvm, bring me the video clip and he hung up the phone" and he was not taking this seriously, he was just making my report and that is it. I see no intention from his team to help me out. They just said, they will call me and today is the third day.
I have no idea why is it so hard to find the couple. It 11.30pm and only few people and cars were left, so how difficult it can be? You just have to grab video clips between time "11.25 - 11.40pm" from the CCTVs at the LG, P2 and 3 clips from all 3 exit gates from Garden Carpark. All you have to do is just recognize the clothes in the car and recognize the car plate number. Even my dad can just key in the car number to know the owner's name and address, don't tell me you police can not do better. Yes, you might tell me there might have more couples wearing white, don be silly, we learn probability in Mathematics and its 11.30pm, how more it can be?
My comments toward:
Police, yes this might be a small case but its sad to know this is an unsolvable case for you, means its either you are not taking effort in handling my case, or you are not intelligent enough. The difference between me and you is not between degree holder and a spm holder, its just I took effort to think and you just do things to wait for your monthly salary.
MV-Garden security management, I'm truly disappointed on how you have misguided me and the polices, you can't give precise information to help the customer. You are just being sorry for my lost. You tell lies to get rid of troubles and delays. You are just telling people out there, the security in Mid Valley is just seem to be nice, the camera is there for the sake of being there.
Yes we do have to take care of our own belongings, but if any unpleasant incidents happen, camera would be the witness of the whole proccess to aid the police to investigate, at least there is a clue. Sometimes our belongings just lost/stolen due to our carelessness and lack of awareness, and it was always being regretted, but it does not mean the regretted one does not want their things back, if it happens under surveillance, and the security fail to provide any information to help, then what does security system is implemented for?
Regards.
